Warranty, installation and coverage — answered

Send WhatsApp photos of your door — front face, edge, and any existing lock or mortise — for a free compatibility check. We confirm what fits before any payment is made.

No. Compatibility is confirmed first, then you receive an itemised quote, and payment only comes after that.

Up to six methods: face recognition, fingerprint, passcode, IC or access card, mobile app, and a mechanical key backup. Exact capacity varies by model, listed on each product page.

Our own Oxalix team in Singapore and Malaysia installs every unit. It is not shipped for self-install like a typical marketplace listing.

Most standard, compatible doors are fitted in under fifteen minutes once the technician is on site, with no drilling or rewiring required.

The 1-Year Warranty covers the installed hardware and workmanship from your install date, with terms published before you purchase. For specific coverage details on your model, ask our team via WhatsApp before you buy.

Message the same WhatsApp line you used to order. Support is available Monday to Saturday, 9am–6pm SGT, across Singapore and Malaysia.

Yes. Oxalix currently covers Klang Valley and Johor Bahru in Malaysia, alongside all of Singapore.

Oxalix operates as Oxalix Pte. Ltd., a Singapore-registered entity. Our site shows an Oxalix Sdn. Bhd. label for Malaysia visitors; ask our team directly for Malaysia-specific registration details if you need them for invoicing.

EN12209-Grade 3 and DIN18251-1 certified mortise lock bodies — motorised, gear-cylinder, fully automatic and multi-point systems — supplied to locksmiths, door manufacturers and contractors.

Request trade pricing through the quote form, or message the WhatsApp trade desk directly. Full spec sheets are available on request.

Reviews are pulled through WooCommerce's verified-purchase system, so only confirmed buyers are able to leave one.

Yes. AI cameras and access control can be installed on their own, by the same local team that installs our locks.